AM: Johan van Tienen · Last contact: 8d ago · ID: ACC-015
ACCOUNT HEALTH
Health Score
90
Monthly Volume
€126K
+15% vs. prior month
Days Since Contact
8
Last: email 8d ago
Contract
19mo
Renewal: 2028-03-02
SIGNAL TIMELINE
Support escalated
SupportSupport ticket escalated to L3. Open for 5+ days without resolution.
Last AM contact
EmailQuarterly check-in email. No reply received.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Traditional Retail
region
EMEA
RECOMMENDED ACTIONS
1. Escalate internally
Support escalated detected. Take action to mitigate risk.
2. Explore upsell
Account healthy with growing volume — right time for expansion conversation
KEY CONTACTS
Lisa Chen
VP Operations
Marc Lemieux
VP Payments
CONNECTED SYSTEMS