AM: Johan van Tienen · Last contact: 1d ago · ID: ACC-012
ACCOUNT HEALTH
Health Score
84
Monthly Volume
€154K
+15% vs. prior month
Days Since Contact
1
Last: email 1d ago
Contract
4mo
Renewal: 2026-12-08
SIGNAL TIMELINE
Sentiment declining
GongOverall call sentiment trending negative over last 3 interactions per Gong analysis.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Digital Native
region
EMEA
RECOMMENDED ACTIONS
1. Schedule check-in
Call sentiment trending negative — proactive outreach to address concerns
KEY CONTACTS
Anna Müller
Head of Product
CONNECTED SYSTEMS