AM: Johan van Tienen · Last contact: 7d ago · ID: ACC-011
ACCOUNT HEALTH
Health Score
70
Monthly Volume
€350K
-1% vs. prior month
Days Since Contact
7
Last: email 7d ago
Contract
23mo
Renewal: 2028-06-30
SIGNAL TIMELINE
Support escalated
SupportSupport ticket escalated to L3. Open for 5+ days without resolution.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Financial Services
region
Nordics
RECOMMENDED ACTIONS
1. Escalate internally
Support escalated detected. Take action to mitigate risk.
KEY CONTACTS
Lisa Chen
VP Operations
Marc Lemieux
VP Payments
Sarah Kim
Head of Engineering
CONNECTED SYSTEMS