KLM Royal Dutch

AM: Johan van Tienen · Last contact: 15d ago · ID: ACC-008

Schedule QBR

At RiskStrategic

ACCOUNT HEALTH

Health Score

Monthly Volume

€458K

-3% vs. prior month

Days Since Contact

Last: email 15d ago

Contract

7mo

Renewal: 2027-03-08

SIGNAL TIMELINE

Aug 10

Champion departed

Key stakeholder has departed the company per LinkedIn update. New contact mapping needed.

Aug 9

Contract renewal soon

Salesforce

Contract renewal approaching. No QBR scheduled in recent weeks. Renewal preparation recommended.

Jul 26

Last AM contact

Quarterly check-in email. No reply received.

Jul 11

QBR completed

Salesforce

Positive meeting. Action items assigned and tracked.

Jun 26

Monthly volume review

Adyen

Volume within expected range. No anomalies detected.

SALESFORCE RECORD

Next Steps / Notes

Renewal Date

Meeting Scheduled

Health Score Override (0–100)

Tags (comma-separated)

Custom Fields

segment

Financial Services

region

EMEA

RECOMMENDED ACTIONS

1. Map new stakeholders

Key champion departed — identify and build relationships with new decision makers

2. Prep renewal strategy

Contract renews in 7 months — start negotiation prep

KEY CONTACTS

Tom Baker

CTO

Anna Müller

Head of Product

CONNECTED SYSTEMS

SalesforceGongSlackClay