Booking.com

AM: Johan van Tienen · Last contact: 18d ago · ID: ACC-007

Schedule QBR

Key Account

ACCOUNT HEALTH

Health Score

Monthly Volume

€596K

-2% vs. prior month

Days Since Contact

Last: email 18d ago

Contract

8mo

Renewal: 2027-04-07

SIGNAL TIMELINE

Aug 10

Volume trending up

Adyen

Processing volume increased 12%+ month-over-month. Positive trend across all channels.

Aug 9

New payment method request

Support

Merchant requested support for additional local payment methods in new markets.

Jul 23

Last AM contact

Quarterly check-in email. No reply received.

Jul 8

QBR completed

Salesforce

Positive meeting. Action items assigned and tracked.

Jun 23

Monthly volume review

Adyen

Volume within expected range. No anomalies detected.

SALESFORCE RECORD

Next Steps / Notes

Renewal Date

Meeting Scheduled

Health Score Override (0–100)

Tags (comma-separated)

Custom Fields

segment

Traditional Retail

region

Nordics

RECOMMENDED ACTIONS

1. Technical consultation

New payment method requested — schedule technical walkthrough

2. Upsell conversation

Volume up -2% — explore premium tier or additional payment methods

KEY CONTACTS

Tom Baker

CTO

David Park

VP Commerce

CONNECTED SYSTEMS

SalesforceGongSlackClay