AM: Johan van Tienen · Last contact: 8d ago · ID: ACC-005
ACCOUNT HEALTH
Health Score
56
Monthly Volume
€603K
+1% vs. prior month
Days Since Contact
8
Last: email 8d ago
Contract
12mo
Renewal: 2027-08-05
SIGNAL TIMELINE
Volume drop
AdyenProcessing volume declined significantly month-over-month. POS channel worst affected (−24%). E-commerce channel stable.
Last AM contact
EmailQuarterly check-in email. No reply received.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Digital Native
region
DACH
RECOMMENDED ACTIONS
1. Schedule QBR
Volume down 1% — review transaction patterns and address root cause
KEY CONTACTS
Emma Wilson
Dir. Engineering
Sarah Kim
Head of Engineering
CONNECTED SYSTEMS