AM: Johan van Tienen · Last contact: 13d ago · ID: ACC-003
ACCOUNT HEALTH
Health Score
48
Monthly Volume
€385K
-24% vs. prior month
Days Since Contact
13
Last: email 13d ago
Contract
3mo
Renewal: 2026-11-08
SIGNAL TIMELINE
Sentiment declining
GongOverall call sentiment trending negative over last 3 interactions per Gong analysis.
Contract renewal soon
SalesforceContract renewal approaching. No QBR scheduled in recent weeks. Renewal preparation recommended.
Support escalated
SupportSupport ticket escalated to L3. Open for 5+ days without resolution.
Last AM contact
EmailQuarterly check-in email. No reply received.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Digital Native
region
Nordics
RECOMMENDED ACTIONS
1. Prep renewal strategy
Contract renews in 3 months — start negotiation prep
2. Schedule check-in
Call sentiment trending negative — proactive outreach to address concerns
3. Escalate internally
Support escalated detected. Take action to mitigate risk.
KEY CONTACTS
Sarah Kim
Head of Engineering
Emma Wilson
Dir. Engineering
Lisa Chen
VP Operations
CONNECTED SYSTEMS