AM: Johan van Tienen · Last contact: 22d ago · ID: ACC-002
ACCOUNT HEALTH
Health Score
46
Monthly Volume
€651K
-24% vs. prior month
Days Since Contact
22
Last: email 22d ago
Contract
1mo
Renewal: 2026-09-09
SIGNAL TIMELINE
Volume drop
AdyenProcessing volume declined significantly month-over-month. POS channel worst affected (−24%). E-commerce channel stable.
Integration failure
SlackTerminal SDK returning timeout errors in EU-west region. Engineering team investigating.
Last AM contact
EmailQuarterly check-in email. No reply received.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Traditional Retail
region
Benelux
RECOMMENDED ACTIONS
1. Schedule QBR
Volume down 24% — review transaction patterns and address root cause
2. Triage integration issue
Integration failure detected — coordinate with technical team for resolution
3. Break the silence
No contact in 22 days — send a value-add touchpoint
KEY CONTACTS
Jan de Vries
CFO
Anna Müller
Head of Product
CONNECTED SYSTEMS