AM: Johan van Tienen · Last contact: 15d ago · ID: ACC-001
ACCOUNT HEALTH
Health Score
40
Monthly Volume
€793K
-16% vs. prior month
Days Since Contact
15
Last: email 15d ago
Contract
3mo
Renewal: 2026-11-08
SIGNAL TIMELINE
Support escalated
SupportSupport ticket escalated to L3. Open for 5+ days without resolution.
Competitor mentioned
GongVP of Payments mentioned evaluating alternative payment providers on a recent call. 28-min discussion with procurement team.
Integration failure
SlackTerminal SDK returning timeout errors in EU-west region. Engineering team investigating.
Last AM contact
EmailQuarterly check-in email. No reply received.
QBR completed
SalesforcePositive meeting. Action items assigned and tracked.
Monthly volume review
AdyenVolume within expected range. No anomalies detected.
segment
Platform
region
Nordics
RECOMMENDED ACTIONS
1. Triage integration issue
Integration failure detected — coordinate with technical team for resolution
2. Escalate internally
Support escalated detected. Take action to mitigate risk.
3. Prepare competitive response
Competitor mentioned in recent call — build comparison deck for stakeholder meeting
KEY CONTACTS
Tom Baker
CTO
Jan de Vries
CFO
David Park
VP Commerce
CONNECTED SYSTEMS